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退款政策

我们有一个 30 天的退货政策,这意味着您在收到您的商品请求退货后有 30 天的时间。

要有资格获得退货,您的项目必须与您收到的条件相同,未佩戴或未使用,带有标记,且在其原始包装中。 您还需要收据或购买证明。

要开始退货,您可以通过 help@urumibeauty.com 联系我们,如果您的退货已被接受,我们将向您发送退货装运标签,以及有关如何以及在何处发送包的指示信息。 不首先要求退货的退回给我们的项目将不被接受。

您可以通过 help@urumibeauty.com 与我们联系,了解任何返回问题。


损害和问题
请在接收时检查您的订单,如果项目有缺陷,损坏或您收到错误的项目,请立即联系我们,以便我们能够评估问题并使其正确。


异常 / 不可返回的项
无法返回某些类型的商品,例如易腐烂商品 (如食品,鲜花或植物),定制产品 (如特殊订单或个性化商品)和个人护理商品 (如美容产品)。 我们也不接受危险材料,易燃液体或气体的退货。 如果您对特定项目有疑问或顾虑,请联系。

不幸的是,我们不能接受销售物品或礼品卡的退货。


交流
确保您获取所需内容的最快方法是返回您拥有的项目,并且一旦接受退货,请对新项进行单独采购。


退款
收到并检查您的退货后,我们会通知您,并通知您退款是否已批准。 如果批准,您的原始付款方式将自动退款。 请记住,您的银行或信用卡公司也需要一些时间来处理并发布退款。

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